Refund policy

Delivery

Orders are shipped within 1 to 2 working days and delivered within 8 to 15 working days after shipment. A tracking link is emailed to you when your order ships.

Parcel not delivered

If your parcel has not been delivered 30 days after shipment, contact us: we will open an investigation with the carrier, then reship your order at our expense. If the tracking shows the parcel as delivered but you have not received it, we will ask you for the reference of a claim filed with your local post office and a signed statement of non-receipt before any reshipment.

Damaged, missing or wrong item

Report it within 7 days of delivery to contact@indescents.com, with a photo or video of each bottle concerned and of the parcel label. We will replace the bottles concerned with identical ones.

Right of withdrawal

In accordance with the law, you have 14 days from delivery to withdraw from your purchase of unopened, unused bottles in their original packaging. For hygiene and health protection reasons, an opened or sprayed perfume cannot be taken back. To exercise this right, email us at contact@indescents.com with your order number: we will tell you how to proceed.

Exchanges

We do not offer exchanges.

Our perfumes

Our perfumes are inspired by great classics, and every skin reveals them differently. An opened perfume is not taken back for reasons of taste or longevity; our customer service will gladly advise you on how to get the most out of it. These conditions do not affect your rights under the legal guarantee of conformity.

Contact

contact@indescents.com — reply within 24 working hours.